Reporting a scam in Israel

First hour, in order

Call your bank. Contact your bank's security office or ombudsman at once, using a number you find yourself on the bank's own website. If the response is unsatisfactory, complain to the Bank of Israel's Banking Supervision Department.
Stop paying. No fee, tax or "release payment" ever unlocks money that does not exist.
Screenshot everything before you delete an app, block a number or close an account.
Then report using the routes below. Reporting is slower than the bank call, and less urgent, but it is what produces enforcement.

In Israel the police are the main body for reporting fraud as a crime, and you can file a complaint at a police station or call the police on 100 in an emergency. A separate national cyber hotline, 119, run by the National Cyber Directorate, takes reports of phishing and suspected cyberattacks, but it does not replace a police complaint.

For fraud involving a bank or card, contact the bank’s security office or ombudsman first, using a number you found yourself, then the Bank of Israel’s public enquiries unit (*9086) if it is not resolved. The Bank of Israel also warns that banks, card companies and the Bank of Israel never ask for personal codes sent by SMS.

Caveat: Israel’s government sites blocked our automated checks, so we could not read the police or Cyber Directorate pages directly. The police and 119 details above come from a third-party directory and press coverage, so confirm them on gov.il. Israel’s State Comptroller has also found that most cybercrime victims never report to the police, and these channels are designed for residents rather than victims abroad.

Where to report

Israel Police

Open the reporting page

Phone: 100

Also worth using

Bank of Israel, Consumer Enquiries and Inspections Unit · *9086
Complaints about banks and credit card companies, including fraud by impersonation. Also reachable on 02-6552680.
Israel Securities Authority
Regulator for investment advice. The Bank of Israel directs questions about investment advice to it.

What not to do

Do not pay anyone to recover your money. No legitimate service charges an up-front fee to get stolen funds back, and people who have just been scammed are the primary market for recovery scams.
Do not use contact details the scammer gave you, not the phone number, not the "support" chat, not a link in a message. Look the agency up yourself.
Do not delete the evidence. Apps, chats, wallet addresses and transaction IDs are what make a report actionable.
Do not send one more payment. This is where most of the largest losses happen.

Sources

Agency names, URLs and phone numbers were checked on 2026-10-10. Government contact details do change, if something here is wrong, please tell us.

Warning to the public with regard to fraud by impersonating the Bank of Israel or commercial banks. Bank of Israel. Accessed 2026-10-10. Supports: Advice to contact the bank's security office or ombudsman, then the Banking Supervision Department, and not to respond to unsolicited calls, SMS or links..
Consumer Enquiries and Inspections. Bank of Israel. Accessed 2026-10-10. Supports: Public Enquiries Unit phone (*9086 / 02-6552680) and its role in handling complaints about banks and credit card companies..
The Law Enforcement System's Treatment of Cybercrime. State Comptroller of Israel. Accessed 2026-10-10. Supports: The Police are the primary body responsible for treating cybercrime; 87% of cybercrime victims in a 2019 survey did not report to the Police..
Israel Police. Findahelpline (third-party directory). Accessed 2026-10-10. Supports: Third-party directory listing for police emergency 100, non-emergency 110, the online police complaint service and the cyber hotline 119. Not an official source; gov.il blocked our automated access..
Dial 119 for... hacker alert. The Times of Israel. Accessed 2026-10-10. Supports: The 119 hotline is run by the National Cyber Directorate's CERT, is free and 24/7, and anyone can report a suspected cyberattack (2019 article)..