Reporting a scam in Italy

First hour, in order

Call your bank. Call your bank's fraud or card-blocking line immediately and ask it to block the card or account and attempt to recall the transfer.
Stop paying. No fee, tax or "release payment" ever unlocks money that does not exist.
Screenshot everything before you delete an app, block a number or close an account.
Then report using the routes below. Reporting is slower than the bank call, and less urgent, but it is what produces enforcement.

Italy’s Polizia Postale, the police unit for online crime, runs the main reporting site, commissariatodips.it. It has two separate tools that are easy to confuse. “Segnala online” is a tip form for flagging suspicious sites and behaviour, and the site says it cannot be used to file a formal complaint. For a real complaint about fraud, use the online pre-report (denuncia per reati telematici). It covers scams, computer fraud and misuse of payment cards, but it only starts the process: you must formalise it at a police office within 48 hours, by appointment, so it is not a remote-only route for someone who is outside Italy.

We did not find a verified phone number for reporting fraud to the Polizia Postale, so none is listed. If you are in Italy and need to report in person, go to any police station. Before sending money to any trading or investment platform, check Consob’s warnings, and call your bank immediately if money has already moved.

Where to report

Polizia Postale (Commissariato di PS online)

Open the reporting page

Also worth using

Polizia di Stato: online pre-report for fraud (Denuncia per reati telematici)
Covers fraud, scams, computer fraud and misuse of payment cards. It is a pre-report that must be formalised at a police office, by appointment, within 48 hours.
Consob: warnings on unauthorised financial activity
Check an investment or trading platform here before sending money. Consob publishes warnings about unlawful financial activity.
Arbitro Bancario Finanziario (ABF)
An out-of-court route for disputes between customers and banks or other financial intermediaries. It is not a fraud-reporting channel.

What not to do

Do not pay anyone to recover your money. No legitimate service charges an up-front fee to get stolen funds back, and people who have just been scammed are the primary market for recovery scams.
Do not use contact details the scammer gave you, not the phone number, not the "support" chat, not a link in a message. Look the agency up yourself.
Do not delete the evidence. Apps, chats, wallet addresses and transaction IDs are what make a report actionable.
Do not send one more payment. This is where most of the largest losses happen.

Sources

Agency names, URLs and phone numbers were checked on 2026-10-10. Government contact details do change, if something here is wrong, please tell us.

Polizia Postale: Homepage. Polizia di Stato, Polizia Postale. Accessed 2026-10-10. Supports: The Polizia Postale's online services: Segnala online, Denuncia per reati telematici, and warnings on online trading fraud..
Polizia Postale: Denuncia per reati telematici. Polizia di Stato, Polizia Postale. Accessed 2026-10-10. Supports: The online pre-report covers theft, computer fraud, scams, unauthorised access and misuse of payment cards, and must be formalised at a police office within 48 hours; the system was described as in an experimental phase at certain offices..
Polizia Postale: Segnala online. Polizia di Stato, Polizia Postale. Accessed 2026-10-10. Supports: The Segnala online form cannot be used for formal complaints or in place of emergency services..
Warnings. Consob. Accessed 2026-10-10. Supports: Consob maintains a section of warnings about unlawful financial activities..
Home page. Arbitro Bancario Finanziario. Accessed 2026-10-10. Supports: The ABF is an alternative to civil courts for disputes between customers and banks or other intermediaries..