Reporting a scam in Kenya

First hour, in order

Call your bank. Contact your bank or mobile-money provider immediately, change your online passwords, then report to the police.
Stop paying. No fee, tax or "release payment" ever unlocks money that does not exist.
Screenshot everything before you delete an app, block a number or close an account.
Then report using the routes below. Reporting is slower than the bank call, and less urgent, but it is what produces enforcement.

The Directorate of Criminal Investigations (DCI) is Kenya’s main route for reporting fraud as a crime. It runs a free hotline called FICHUA (0800 722 203) and a WhatsApp line (0709 570 000), and its website has a public complaints portal.

For cyber incidents specifically, the Communications Authority’s national KE-CIRT/CC has an online incident form and its own hotlines. For an investment pitch, check the Capital Markets Authority’s list of licensees before sending money.

Kenya has no single scam-reporting agency, so reporting is split between the DCI, KE-CIRT and your financial provider. The Central Bank’s own guidance tells victims to inform their bank, change their passwords and report to the police. These channels are designed for people in Kenya, so a victim abroad should also report in their own country.

Where to report

Directorate of Criminal Investigations (DCI), FICHUA hotline

Open the reporting page

Phone: 0800 722 203

Also worth using

National KE-CIRT/CC (Communications Authority of Kenya) · +254-703-042700
Online incident form for cyber incidents. A second hotline, +254-730-172700, is listed on the same site.
Capital Markets Authority (CMA)
Check whether an investment firm is licensed and file a complaint about suspected unlicensed schemes through the CMA online complaints portal.
Central Bank of Kenya, fraud safety guidance · +254 20 286 0000
General advice and main switchboard. This is not a dedicated fraud-reporting line.

What not to do

Do not pay anyone to recover your money. No legitimate service charges an up-front fee to get stolen funds back, and people who have just been scammed are the primary market for recovery scams.
Do not use contact details the scammer gave you, not the phone number, not the "support" chat, not a link in a message. Look the agency up yourself.
Do not delete the evidence. Apps, chats, wallet addresses and transaction IDs are what make a report actionable.
Do not send one more payment. This is where most of the largest losses happen.

Sources

Agency names, URLs and phone numbers were checked on 2026-10-10. Government contact details do change, if something here is wrong, please tell us.

Directorate of Criminal Investigations. Directorate of Criminal Investigations, Kenya. Accessed 2026-10-10. Supports: FICHUA hotline 0800 722 203 and the DCI WhatsApp number 0709 570 000, plus the DCI public complaints portal..
KE-CIRT: Report an incident. Communications Authority of Kenya. Accessed 2026-10-10. Supports: Online incident report form for the national KE-CIRT/CC..
KE-CIRT home page. Communications Authority of Kenya. Accessed 2026-10-10. Supports: KE-CIRT hotline numbers and its mandate as the national computer incident response team..
Fraud safety. Central Bank of Kenya. Accessed 2026-10-10. Supports: Advice to inform your bank, change passwords and report fraud to the police..
Capital Markets Authority. Capital Markets Authority, Kenya. Accessed 2026-10-10. Supports: List of licensees and online complaints procedure..