Reporting a scam in Malaysia

First hour, in order

Call your bank. Call 997 within 24 hours of discovering the scam so accounts can be blocked, and contact your bank at the same time.
Stop paying. No fee, tax or "release payment" ever unlocks money that does not exist.
Screenshot everything before you delete an app, block a number or close an account.
Then report using the routes below. Reporting is slower than the bank call, and less urgent, but it is what produces enforcement.

Malaysia has one of the clearer systems in the region. The National Scam Response Centre (NSRC) takes calls on 997 at any hour, and the government’s guidance is to call within 24 hours of discovering you have been scammed, so the authorities can try to block the accounts the money went to. NSRC covers online financial scams such as investment, love, impersonation and Macau-style scams. The same guidance says to contact your bank as well and file a police report at the nearest station.

Before you pay an investment firm, the Securities Commission’s Investor Alert List shows unauthorised entities, and the police’s Semak Mule portal is a second official search tool. The government pages we read do not say whether 997 can be dialled from outside Malaysia, so if you are abroad, ask your bank to contact its Malaysian counterpart and report to your own country’s fraud agency as well.

Where to report

National Scam Response Centre (NSRC)

Open the reporting page

Phone: 997

Also worth using

Royal Malaysia Police, Commercial Crime Investigation Department: Semak Mule
The Commercial Crime Investigation Department's public search portal. Its landing page does not explain itself, so confirm what it checks before relying on it, and file a police report at a station as well.
Bank Negara Malaysia: BNMLINK · 1-300-88-5465
Central bank enquiries and complaints line, Monday to Friday 9am to 5pm.
Securities Commission Malaysia: Investor Alert List · +603-6204 8000
Check whether an investment entity or website is on the list of unauthorised entities before sending money. The phone number is the SC's general line.

What not to do

Do not pay anyone to recover your money. No legitimate service charges an up-front fee to get stolen funds back, and people who have just been scammed are the primary market for recovery scams.
Do not use contact details the scammer gave you, not the phone number, not the "support" chat, not a link in a message. Look the agency up yourself.
Do not delete the evidence. Apps, chats, wallet addresses and transaction IDs are what make a report actionable.
Do not send one more payment. This is where most of the largest losses happen.

Sources

Agency names, URLs and phone numbers were checked on 2026-10-10. Government contact details do change, if something here is wrong, please tell us.

NSRC 997 hotline. Government of Malaysia (MyGov). Accessed 2026-10-10. Supports: NSRC is a rapid-response centre for online financial scams, runs 24 hours daily on 997, asks victims to call within 24 hours, and advises also contacting your bank and filing a police report..
Semakmule (CCID Portal). Royal Malaysia Police. Accessed 2026-10-10. Supports: A portal of the Commercial Crime Investigation Department, Royal Malaysia Police, with a search function (Carian)..
Contact us. Bank Negara Malaysia. Accessed 2026-10-10. Supports: BNMLINK number 1-300-88-5465, Monday to Friday 9am to 5pm..
Investor Alert List. Securities Commission Malaysia. Accessed 2026-10-10. Supports: List of unauthorised entities and individuals, and the SC general line +603-6204 8000..