Reporting a scam in Mexico

First hour, in order

Call your bank. Call your bank, then file with CONDUSEF, which mediates disputes with financial institutions.
Stop paying. No fee, tax or "release payment" ever unlocks money that does not exist.
Screenshot everything before you delete an app, block a number or close an account.
Then report using the routes below. Reporting is slower than the bank call, and less urgent, but it is what produces enforcement.

CONDUSEF is the body that handles disputes with banks and financial institutions in Mexico, and it is the right route when a bank or card is involved. Cybercrime goes to the Guardia Nacional’s cyber police.

Where to report

CONDUSEF

Open the reporting page

Also worth using

Guardia Nacional: Policía Cibernética
Cybercrime reporting.
PROFECO
Consumer protection.

What not to do

Do not pay anyone to recover your money. No legitimate service charges an up-front fee to get stolen funds back, and people who have just been scammed are the primary market for recovery scams.
Do not use contact details the scammer gave you, not the phone number, not the "support" chat, not a link in a message. Look the agency up yourself.
Do not delete the evidence. Apps, chats, wallet addresses and transaction IDs are what make a report actionable.
Do not send one more payment. This is where most of the largest losses happen.

Sources

Agency names, URLs and phone numbers were checked on 2026-09-06. Government contact details do change, if something here is wrong, please tell us.

CONDUSEF. CONDUSEF, Mexico. Accessed 2026-09-06.
Guardia Nacional: Policía Cibernética. Government of Mexico. Accessed 2026-09-06.