Reporting a scam in Myanmar
First hour, in order
- Call your bank. Contact your bank or mobile-money provider directly and ask them to flag the receiving account. No centralized Myanmar hotline for this could be verified.
- Stop paying. No fee, tax or "release payment" ever unlocks money that does not exist.
- Screenshot everything before you delete an app, block a number or close an account.
- Then report using the routes below. Reporting is slower than the bank call, and less urgent, but it is what produces enforcement.
Myanmar has been under military rule since the February 2021 coup, and parts of its borderlands are effectively controlled by armed groups and militias that profit from scam compounds rather than shut them down, the Council on Foreign Relations notes that under the junta, “the scamming centers have thrived” and that law enforcement responses “have been very much contained within national boundaries.” Because of this, the reporting infrastructure you’d expect elsewhere in the region, a dedicated fraud hotline, a functioning police cybercrime portal, largely doesn’t exist here in a form an ordinary victim can rely on.
The one channel we could verify as actually working is the Department of Consumer Affairs (DOCA)’s online complaint portal, which handles disputes over purchases, e-commerce, and financial services with an identifiable business. It’s built for that kind of case, an unlicensed lender, a seller who took payment and didn’t deliver, not for anonymous cross-border fraud like pig-butchering or romance scams run from inside a scam compound. Myanmar Police Force is reported to have a Cyber Crime Unit inside its Criminal Investigation Department, but its public-facing website could not be reached and no working public complaint channel for it could be confirmed. A 2026 law promoted domestically as an “Anti-Online Scams Law” does exist, but Myanmar-focused human-rights researchers who reviewed it describe it as built around surveillance, account-freeze, and censorship powers rather than a genuine avenue for victims to get help.
If money has already left your account, contact your own bank or mobile-money provider first, don’t wait on a Myanmar authority to do it for you. If you’re a foreign national and the scam traces back to a Myanmar-based compound, your own country’s police or consumer-protection agency is the more realistic place to get a response than any Myanmar one.
Where to report
Department of Consumer Affairs (DOCA), online complaint portal
What not to do
- Do not pay anyone to recover your money. No legitimate service charges an up-front fee to get stolen funds back, and people who have just been scammed are the primary market for recovery scams.
- Do not use contact details the scammer gave you, not the phone number, not the "support" chat, not a link in a message. Look the agency up yourself.
- Do not delete the evidence. Apps, chats, wallet addresses and transaction IDs are what make a report actionable.
- Do not send one more payment. This is where most of the largest losses happen.
Sources
- DOCA online complaint portal. Department of Consumer Affairs, Myanmar Ministry of Commerce. Accessed 2026-09-22. Supports: Live, functional complaint form; covers purchase, eCommerce, and financial-service complaint categories against an identifiable seller or provider.
- Central Committee of Consumer Protection. Department of Consumer Affairs, Myanmar Ministry of Commerce. Accessed 2026-09-22. Supports: DOCA's mandate under the Consumer Protection Law and its contact channels.
- Myanmar's Cybersecurity: Structure, Strengths, Vulnerabilities, and the Road Ahead. Mind of Cyber. Accessed 2026-09-22. Supports: Myanmar Police Force's Cyber Crime Unit sits in the Criminal Investigation Department's Transnational Crime Department, has historically limited capacity, and no public citizen complaint mechanism is described.
- Regime's proposed Anti-Online Fraud Law targets dissent, not scams. Human Rights Myanmar. Accessed 2026-09-22. Supports: Assessment that Myanmar's 2026 Anti-Online Scams Law functions primarily as a surveillance, censorship, and asset-seizure instrument rather than a genuine victim-reporting system.
- How Myanmar Became a Global Center for Cyber Scams. Council on Foreign Relations. Accessed 2026-09-22. Supports: Context on the 2021 coup, the resulting weak state capacity, and law enforcement responses that remain contained within national boundaries.