Reporting a scam in New Zealand

First hour, in order

Call your bank. Contact your bank straight away using the number on your card.
Stop paying. No fee, tax or "release payment" ever unlocks money that does not exist.
Screenshot everything before you delete an app, block a number or close an account.
Then report using the routes below. Reporting is slower than the bank call, and less urgent — but it is what produces enforcement.

CERT NZ takes reports of online incidents and passes them to the right agency. If money has gone, tell your bank first and report to police on 105 as well.

Where to report

CERT NZ

Open the reporting page

Also worth using

Netsafe
Independent online safety organisation; helps individuals directly.
New Zealand Police — 105
Non-emergency police reporting.
IDCARE
Free identity and cyber support across Australia and New Zealand.

If your identity was used

IDCARE is the route for identity misuse: new accounts opened in your name, credit taken out, documents copied.

What not to do

Do not pay anyone to recover your money. No legitimate service charges an up-front fee to get stolen funds back, and people who have just been scammed are the primary market for recovery scams.
Do not use contact details the scammer gave you — not the phone number, not the "support" chat, not a link in a message. Look the agency up yourself.
Do not delete the evidence. Apps, chats, wallet addresses and transaction IDs are what make a report actionable.
Do not send one more payment. This is where most of the largest losses happen.

Sources

Agency names, URLs and phone numbers were checked on 2026-09-06. Government contact details do change — if something here is wrong, please tell us.

Report an issue. CERT NZ. Accessed 2026-09-06.
Use 105. New Zealand Police. Accessed 2026-09-06.