Reporting a scam in Spain

First hour, in order

Call your bank. Call your bank straight away to block the card or account and ask it to try to stop or recall the transfer, then file the police report.
Stop paying. No fee, tax or "release payment" ever unlocks money that does not exist.
Screenshot everything before you delete an app, block a number or close an account.
Then report using the routes below. Reporting is slower than the bank call, and less urgent, but it is what produces enforcement.

In Spain you can report a scam to the Guardia Civil online, but the online route requires an electronic signature (firma electrónica), which many visitors and recent arrivals will not have. The Guardia Civil’s information line, 900 101 062, can tell you whether your case can go through the online form. If it cannot, the alternative is to go in person to a Guardia Civil post or a police station. The Policía Nacional also takes reports, but we could not read its reporting page for this review, so we have not listed it as a channel.

For advice rather than a formal complaint, call 017, the national cybersecurity helpline run by INCIBE. It is free and confidential and open from 8:00 to 23:00 every day. If you are a foreign tourist, ask about a SATE desk, which can help you file a report in your own language.

Spain has no single fraud-reporting agency of the kind Singapore has. Move fast on the money: call your bank first, then file the police report, and keep every screenshot and transfer receipt.

Where to report

Guardia Civil: online report (denuncia telemática)

Open the reporting page

Phone: 900 101 062

Also worth using

INCIBE: Tu Ayuda en Ciberseguridad (017) · 017
Free, confidential national cybersecurity helpline for scams, fraud and other online problems, open daily 8:00 to 23:00. It gives advice; it is not where you file a criminal complaint.
Guardia Civil: Servicio de Atención al Turista Extranjero (SATE)
Municipal desks, mainly in tourist areas, that help foreign visitors in their own language to file a report. Locations and numbers are listed on the page.
Banco de España: complaints against financial institutions
For disputes with a bank after you have complained to the bank itself. The page also carries warnings about fraudulent e-mails.

What not to do

Do not pay anyone to recover your money. No legitimate service charges an up-front fee to get stolen funds back, and people who have just been scammed are the primary market for recovery scams.
Do not use contact details the scammer gave you, not the phone number, not the "support" chat, not a link in a message. Look the agency up yourself.
Do not delete the evidence. Apps, chats, wallet addresses and transaction IDs are what make a report actionable.
Do not send one more payment. This is where most of the largest losses happen.

Sources

Agency names, URLs and phone numbers were checked on 2026-10-10. Government contact details do change, if something here is wrong, please tell us.

Poner una denuncia telemática (denuncia online). Guardia Civil. Accessed 2026-10-10. Supports: Online reports can cover scams and fraudulent charges committed by computer means, require an electronic signature, and the Guardia Civil information line is 900 101 062..
Tu Ayuda en Ciberseguridad (017). INCIBE. Accessed 2026-10-10. Supports: The 017 helpline is free, confidential and open daily from 8:00 to 23:00..
Servicio de Atención al Turista Extranjero (SATE). Guardia Civil. Accessed 2026-10-10. Supports: SATE desks help foreign tourists file reports in their own language; 112 is the general emergency number and 062 the Guardia Civil's own..
General public. Banco de España. Accessed 2026-10-10. Supports: The Banco de España handles complaints against financial institutions and publishes fraudulent e-mail warnings..